Operations Supervisor 1 or 2 (Operator of Record)

The Role:

The Operations Supervisor is responsible for the safe, compliant, and efficient operation of assigned water and wastewater systems. This position provides leadership, technical guidance, and operational direction to field operators and technicians while ensuring regulatory compliance, water quality, customer service, and emergency response readiness.

Placement as an Operations Supervisor 1 or Operations Supervisor 2 (Operator of Record) will be determined based on qualifications, experience, certifications, and the ability to meet Washington regulatory requirements. Operations Supervisor 2 serves as the designated Operator of Record (OOR) and assumes full accountability for regulatory compliance and system operations.

Day to Day:

Operational Leadership & Oversight

• Schedule, prioritize, and oversee daily work performed by field operators and technicians.
• Ensure operational requirements, service levels, and project objectives are achieved.
• Provide leadership through coaching, training, mentoring, and performance management.
• Conduct employee performance evaluations in accordance with company guidelines.
• Develop staff capabilities and support certification attainment and career progression.
• Coordinate work activities to ensure efficient and reliable utility operations.

Regulatory Compliance & Documentation

• Ensure all compliance sampling, monitoring, and reporting requirements are completed accurately and on time.
• Maintain current knowledge of applicable federal, state, and local regulations.
• Ensure compliance issues and violations are properly communicated, documented, and resolved.
• Maintain operational and compliance documentation, including:
  • Operations & Maintenance (O&M) Manuals
  • Emergency Response Plans
  • Sampling Plans
  • Regulatory and compliance records
• Support regulatory inspections and audits as required.

Operator of Record Responsibilities (Operations Supervisor 2 Only)

• Serve as the designated Operator of Record (OOR).
• Maintain accountability for regulatory compliance, system integrity, and protection of public health.
• Ensure compliance with Washington Department of Health requirements and all applicable Operator of Record obligations.
• Provide technical oversight of treatment, distribution, and operational programs.

Emergency Response & System Reliability

• Coordinate and oversee after-hours emergency response activities.
• Dispatch staff, equipment, and resources to address emergencies and operational disruptions.
• Direct responses to system failures, water quality concerns, and urgent service issues.
• Ensure emergency response protocols remain current and effective.

Stakeholder Support & Communication

• Support management of customer, client, and stakeholder communications.
• Coordinate with internal teams, contractors, consultants, and regulatory agencies.
• Complete additional assignments and operational priorities as directed by the Washington Operations Manager.

Safety

• Ensure compliance with all company policies, procedures, and safety regulations.
• Promote a strong safety culture and adherence to operational best practices.
• Maintain compliance with company standards related to workplace conduct, safety, and operational expectations.

Come on your first day with:

Operations Supervisor 1

• Two or more years of experience covering all aspects of utility operations.
• Thorough knowledge of water and/or wastewater operations.
• Knowledge of applicable federal, state, and local regulations.
• Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.
• Preference for one or more of the following certifications at hire; must obtain a Level 1 certification within one year of employment:
  • Water Distribution I or II
  • Water Treatment Plant Operator I or II
  • Wastewater Treatment Plant Operator I or II
  • Cross Connection Specialist (CCS)

Operations Supervisor 2 (Operator of Record)

• • Five or more years of progressively responsible water utility operations experience.
  • Experience with regulatory compliance, system oversight, and leading field operations.
  • Must meet all requirements to serve as an Operator of Record under Washington regulations.
  • To meet regulatory requirements for a Satellite Management Agency (SMA) certification in Washington, the following certifications are required at a minimum:
    • Water Distribution Manager 2 (WDM 2)
    • Water Treatment Plant Operator 2 (WTPO 2)
    • Cross Connection Specialist (CCS)
  • Ability to maintain certifications in good standing and obtain higher-level certifications as required for system size and complexity.
  • Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.

Base salary range: This position may be filled at either level based on qualifications:

Operations Supervisor 1: $34.37 – $52.24 per hour

Operations Supervisor 2 (Operator of Record): $38.50 – $51.32 per hour

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

https://www.careers.nwnatural.com/nwnaturalwater

Deadline: 9/30/2026