Bilingual Customer Service Representative

Canby Utility is seeking a dedicated and skilled bilingual individual to join our team as a Customer Service Representative. Canby Utility provides drinking water and electricity to customers within the city limits of Canby. This position delivers exemplary customer service to both internal and external utility customers and involves a variety of duties related to residential and commercial accounts, billing, cashiering, and maintaining utility account records. This is a full-time, FLSA non-exempt position with no supervisory responsibilities. The position requires bilingual proficiency in English and Spanish to assist in communication with our customers. The position is covered under a collective bargaining agreement represented by an exclusive representative.

The successful candidate will have a high school diploma or equivalent and at least one year of experience in cash handling, balancing cash drawers, and providing customer service, both in person and over the telephone. Experience with multi-line telephone systems is required, along with a valid driver’s license with a satisfactory driving record. The candidate must also be proficient in typing, 10-key, and computer use.

Canby Utility offers an excellent schedule and benefits package. Canby Utility’s operations are Monday through Thursday, 7:00 a.m. to 5:30 p.m. Benefits include medical, dental, vision, and life insurance for the employee and family (100% of premiums paid), Oregon PERS/Public Service Retirement Plan (OPSRP) with the employee’s 6% contribution paid for by the utility. Monthly contributions of $175 to the employee’s HRA-VEBA account for medical-related expenses, a voluntary 401(k) and 457 deferred compensation plan, an Employee Assistance Program, and additional voluntary supplemental benefit options. Canby Utility offers 9 paid or banked holidays (Saturday provision for banking holidays under a 4/10 workweek schedule). Paid sick leave is 8 hours per month – 96 hours per year, after 90 days of employment. One week of vacation at six months and another week at one year. Benefits are outlined in the Canby Utility collective bargaining agreement.

Applications and a complete job description, including forms for Veteran’s Preference, can be obtained from our website at www.canbyutilityor.gov or at our office located at 1265 SE 3rd Ave., Canby, Oregon.  Please submit a resume and cover letter via email to bb*****@**********ty.org if applying through the website. For more information or to obtain an application by mail, email, or fax, call Barbara Benson at 503-266-1156 ext. 312.  Pre-employment motor vehicle history, references, and a background check will be conducted upon a conditional offer of employment. Canby Utility is an Equal Opportunity Employer.  We will accept applications by email; however, we cannot guarantee that they have been received. Please fax your signed application materials to (503) 263-6597 or bring them to our office.  The position is open until filled, with the first review on February 19, 2026.