CITY OF BEND invites applications for the position of:
Billing & Customer Service Supervisor
$26.94 – $34.98 Hourly
$4,669.55 – $6,063.91 Monthly
$56,034.58 – $72,766.93 Annually
OPENING DATE: 10/15/14
CLOSING DATE: 11/10/14 12:00 PM
The Billing & Customer Services division of the Finance department assists Bend Citizens with their water, sewer and stormwater payments, questions, and resolutions. Division employees have a commitment to provide exceptional customer service as distinguished stewards of public resources.
The Billing & Customer Service division is actively seeking a professional and experienced Billing & Customer Service Supervisor that understands the importance of excellent citizen service at all times by effectively meeting citizen needs, understanding who the citizens are, and building quality relationships.
It is required that you submit your application, cover letter and resume no later than the closing date and time specified for this job announcement. In addition, be sure to thoroughly complete the application including all relevant education and experience you possess.
Incomplete application packets will not be considered. This class is a working supervisor that provides leadership and oversees the City billing and customer service functions, which include establishing, maintaining, and billing City utility accounts, processing customer payments, pursuing collection of past due customer accounts, and direct interaction with utility billing customers. Full scope of staff supervision includes hiring, coaching, motivating and developing staff; conducting performance evaluations; employee discipline and employee relations. The nature of work performed requires employees to establish and maintain effective working relationships with supervisors, co-workers, vendors, other City personnel, and the general public.
APPLICATIONS MAY BE FILED ONLINE AT:
710 NW Wall Street
Bend, OR 97701
BILLING & CUSTOMER SERVICE SUPERVISOR